Can I Speak To A Human Being - PAAALEASE

Can I Speak To A Human Being - PAAALEASE

It's that time of year when I have to contact call centers to order prescriptions, update or change medical plans, find out what happened to the items I ordered, call any of the utility or phone companies, etc. etc. etc.

As I'm sure you are aware, this is a painful process (except for Amazon). With Amazon their website gives you almost all of the information you need to track your order or return an item. They make it very easy, but should there be something you need to speak to a real person about, Amazon is one click away from getting a REAL person on the phone immediately.

Other than Amazon, all the other calls are handled by a synthetic voice system that makes you input information, asks you stupid questions and makes you so frustrated you start to scream into the phone - "Can I Speak To A Human Being - PAAALEASE." 

After pressing the "O" button on the phone and or saying "AGENT" or "HELP" or "REPRESENTATIVE," another synthetic voice comes on the line saying: "we are transferring your call to a representative." Then another synthetic voice says: "all of our agents are busy, please hold." After listening to twenty minutes of bad music, you just have to holler: "Can I Speak To A Human Being - PAAALEASE." 

Finally, a real person comes on the line and tries to answer your question. They are only able to answer your question eighty percent of the time before they have to send your call to another department. That department has their own call center and then you have to deal with that synthetic voice again. Once you finally get your answer, they have the gall to say to you: "please stay on the line and take a brief survey - of which I say NFW!"

Frustration is one of the primary causes of being unhappy. I've written many blogs that state; getting frustrated does NOT help YOU. Find a way to accept what's happening for now because we can't control the outside world, but we can control how the outside world makes us feel.

With that said, as enlightened as I am, I hate call centers (except for Amazon) and I hate that sweet frustrating synthetic voice. I'm only human and I'm mad as hell and can't take it anymore.

We live in a world of synthetic voice. Seri, Android Voice, etc. are trying to make our lives better. Many times they succeed and are getting more intelligent every year. Sooo, why can't these call centers use the intelligence of Seri? Why can't we just ask the synthetic voice a question and get an immediate answer? Or at a minimum, why can't we just say:

"Can I Speak To A Human Being - PAAALEASE!!!!"